Luminell's privacy statement
Privacy Policy

1.  Introduction
LUMINELL AS is committed to handle your personal information with respect.
In this privacy statement, we explain why and how we collect information about you, how we use this information, and how we handle your privacy.

Personal information is information and assessments that can be linked to an identifiable individual. For example, this may be name and contact information, purchase history, or interest information in relation to LUMINELL’s products.

Use of personal data must comply with the Personal Information Act. We, as a privacy policy manager, will ensure that we process personal information in accordance with the privacy policy rules.

2.  The information we have about you
Depending on what information you provide us, how to use our services, and what permissions you give us, we have this information about you:

  • Contact information about you: Information you provide to us on our web site via contact and customer service forms:
    Name, address, phone number and e-mail address.
  • Purchase information: Information we get when you purchase LUMINELL Products from LUMINELL Web shop: What you have bought, your name, your email address, postal and delivery address and phone number.
  • Communication: Information you provide us with when you are in contact with LUMINELL, such as email and information via contact form on the web page.
  • Information on how you use our website: Information we receive when using our website, such as the type of device you have (for example, mobile or PC), which pages you visit and what features you use there. This information is given to us partly in-depth information via third parties (Google Analytics etc.).
    IP address is not retrieved, but estimated geographic location is logged.We use an Application on our website, which collects and displays published information from LUMINELL’s Facebook page. This only shows LUMINELL’s own entries.



We process your personal information for the following purposes:

Deliver Luminell products: The processing of personal information is required to fulfil the agreement we have with you / the company you represent.

Customer Service:  We store personal information that you provide having contact with us,  and we have considered this as necessary to provide service and to manage your customer relationship.

Statistics: We keep statistics and monitor market trends to improve and further develop our products and services on the Internet. As far as possible, we do this with anonymous information without knowing that the information is specifically linked to you.

Marketing: We use your contact information (e.g phone number and email address) to send you our newsletter only if you have accepted for this.



By default, we do not share personal information with others.
We can in individual cases share / make available personal information with companies that provide technical and administrative services to us, such as IT providers, who have access to our IT systems. We have the same privacy policy agreements with these to ensure your privacy.

We may disclose information in special individual cases, for example to public authorities, or in case of suspected offenses, if a legal basis requires us to disclose the information.


Personal information, sent to us (via email, contact form on webpage) is stored as long as purpose for the collection of the personal information exists. See point 6. For more information on this.

  • Purchase information: If you have purchased products at the LUMINELL web shop, we will store your purchase history for 12 months on the website. We automatically receive purchase information by email, where it will be stored for an unlimited period (or until they want it deleted, see point 6.)
    We store transactions and payment information for 5 years in accordance with the Accounting Act.
  • Communication: We store communication with our customers for an unlimited amount of time, or until it is deleted. See Point 6.



You have the right to ask us to

  • Provide further information on how we process your personal information.
  • Provide you with a copy of your personal information.
  • Update Your personal Information
  • Delete information that we no longer need to store. If you would like to unsubscribe from our newsletter, please follow this link. In order to withdraw any other consent, you have given to us, see contact information in section 9.  Fill in you contact information and the consent you would like to withdraw.
    Limit or entirely stop the processing of your personal information
  • Provide you with information that you have submitted to us in a structured, commonly used and machine-readable format or, where technically possible, ask us to transfer these to another business
  • Withdraw any consents you have given us. Read more about your rights at “Datatilsynets” webpage:  www.datatilsynet.no

Feel free to contact us for more information about this.

To use your rights, please see contact information in section 9. We will reply to your inquiry to us as soon as possible and within 30 days at the latest.

If you believe that we treat personal information in violation of the Personal Data Act, you have the right to appeal to the Data Inspectorate. Before you do this, we would like you to contact us so that we can answer your questions or clarify any misunderstandings.

We use cookies on our website to ensure functionality on the website.

Via third party vendors (Google Analytics, etc.) we analyze web traffic.

LUMINELL does not use website statistics for disclosure to other parties.

You can read more about cookies here: (External link) http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

We will frequently update the privacy statement from time to time.
You will always find the latest version of our privacy statement on the website.

If you wish to get in touch with us, you can use the following contact information:

Contact person: Bente Storhaug Dahl

Email address: bsd@luminell.com


Borgundfjordvegen 116
6017 Ålesund